Tax Return Outsource Six Sigma

Quality Process

Today's competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture.

Six Sigma is a highly disciplined process that helps us to focus on developing and delivering near-perfect products and services. The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible.

Key Concepts of Six Sigma

  Critical to Quality   Attributes most important to the customer
  Defect   Failing to deliver what the customer wants
  Process Capability   What your process can deliver
  Variation   What the customer sees and feels
  Stable Operations   Ensuring consistent, predictable processes to improve
   what the customer sees and feels
  Design for Six Sigma   Designing to meet customer needs and process

Customers value consistent, predictable business processes that deliver world-class levels of quality. This is what Six Sigma strives to produce.

There are three key elements of quality: Customer, Process & Employee

The Customer

Customer expects performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and more. In every attribute that influences customer perception; we know that just being good is not enough. Delighting our customers is a necessity. Because if we do not do it, someone else will!

The Process

Quality requires us to look at our business from the customer's perspective, not ours. By understanding the transaction lifecycle from the customer's needs and processes, we can discover what they are seeing and feeling. With this knowledge, we identify areas where we can add significant value or improvement from their perspective.

The Employee

People create results. All our employees are trained in the strategy, statistical tools and techniques of Six Sigma quality.